robukPrivacy Policy

This page describes what we collect when you use robuk and how we keep that data protected. We at robuk operate an online entertainment service available only where local law permits. Your privacy matters to us, and we've designed this policy to be straightforward about what happens to your information.

We serve account holders across Jakarta, Surabaya, Bandung, Medan, and Semarang. Whether you access our live-dealer tables, sportsbook, or slot games via Android, iOS browser, or desktop, this policy applies to all interactions with our platform.

What we collect on robuk

When you register an account with robuk, we collect your email address, phone number, and full name for verification purposes. We also gather information about your device—operating system, browser type, IP address—to detect fraud and ensure consistent service across our platform. This data helps us prevent unauthorised access and comply with local regulations in your jurisdiction.

During gameplay and transactions, we record your betting history, deposit and withdrawal requests, and payment method details. If you use DANAe-walletmobile bankinglocal paymentor bank transfers via online paymente-walletmobile bankingor local paymentwe store the transaction reference and timestamp. We do not retain your full card number or PIN; payment processors handle that encryption separately.

How we use your data

We use your information to operate the robuk platform securely. Account verification, KYC (Know Your Customer) compliance, and anti-money-laundering checks all depend on the personal details you provide during signup. We may ask for ID documents, proof of address, or bank statements to confirm your identity; we store scanned copies in encrypted archives.

Our support team uses your data to respond to account inquiries, withdrawal delays, and technical issues. If you contact us during Liga 1 season or around Idul Fitri payment peaks, our multilingual agents (English and Indonesian) may need to verify your identity before discussing account changes. We also use your email and phone to send service alerts—downtime notices, security warnings, or deposit confirmation codes.

Third-party processors and your rights on robuk

Our robuk servers may be hosted outside your jurisdiction. We work with third-party payment processors, live-dealer studios, and customer-support platforms that may see your transaction data. These partners are contractually bound to the same confidentiality standards we follow. We do not sell or share your data with advertisers or data brokers.

You have the right to request a copy of all data we hold about you on robuk. You may also ask us to delete or correct inaccurate information, subject to legal retention requirements (we must keep financial records for a set period to comply with banking oversight). To exercise these rights, contact our support team through the help section of your account.

Cookies & tracking

We use session cookies to keep you logged in on robuk. We do not use third-party tracking pixels or retargeting tags.

Data retention

We retain account data for as long as your robuk account is active, plus two years after closure for regulatory audit purposes.

Breach protocol

If we discover a security breach affecting robuk user data, we notify affected users within 72 hours and provide guidance on account recovery.

Contact robuk

If you have questions about how we handle your data on robuk, or wish to submit a data-access request, reach out to our support team via the Help section in your account or email our compliance officer. We aim to respond to all robuk privacy inquiries within five business days.

This policy may be updated periodically to reflect changes in our services or applicable law. We will notify you of material changes via email or a prominent notice on robuk.